Monday, November 27, 2006

Technical Difficulties

Freaking hell.

After a pleasant day at school, I came home in a great mood that lasted for about 2 minutes.

The little green light on my power plug for my laptop was off, even though it was plugged in. After trying several plugs, and watching the little green light go off after 20 seconds or so each time, I realized that the plug had decided to stop working properly.

Meaning that when the battery dies on my laptop, I will no longer be able to use it...

"Hello Dell? I'm having a problem with my power cable and am pretty sure I need a new one... I haven't gone through technical support because I'm experienced with troubleshooting computers, so I'm looking to order a new cable".

thick Indian accent: "Ma'am, the technical support is closed after 6pm"

Me: "no, you don't understand - I don't need tech support. I need a new cable."

"Um, well technical support opens at 9am tomorrow morning"

"Can I please just order a power cable?"

"Well our orders office is not open anymore either".

"WHAT?! Aren't you Sales?! I don't understand how you're not open if you're answering the phones right now."

"Well you can't order any parts after 6pm. You call tomorrow morning."


I'm still gritting my teeth in anger.

I swore never to compare North America with Europe, but I have to say that back home Dell is open 24/7 and has customer service people who actually speak proper English and can understand me when I'm talking to them. This phone call just increased my frustration meter about 1,000%.

Not having a TV means that my laptop is my sole means of communication with the world. I read the news, chat with Jeremy and friends from back home, watch streamed episodes of Friends, and listen to internet radio. All things that make my day more relaxing.

Now I'm not relaxed and I need to turn off the computer until later so I can at least read a few blogs and maybe watch one episode of Friends before going to bed.

Argh.

I hope tomorrow I get somebody on the phone who speaks proper English and can get me a cable in 24 hours so I don't have to purchase one at a store.

Gonna go have Sangria at Eve's place. That should cheer things up...

Until tomorrow (I hope)...

3 Comments:

  • At 6:04 PM, Blogger Beechball * said…

    Oh boy, that kinda sh*t always sucks soooo much! I hope you get someone who can actually help you on the phone tomorrow.. good luck with that Mel... and I have been watching the friends bloopers for days now and I can't help but laugh really loud by myself, lol..... Dan thinks I'm nuts, lol!So if you can, watch a bit of those before bed, it'll relieve some stress, I'm sure of it!

     
  • At 7:25 PM, Anonymous MOM said…

    Good luck with Dell.....

    At least I was glad to hear you had a good work day.

    LOve MOM

    Check your e-mail.

     
  • At 4:39 PM, Anonymous Anonymous said…

    Melinda:

    I’m at Dell Headquarters in Austin, Texas and I just came across this and wanted to see if you were able to get the AC adapter yet. If you're still having trouble with this feel free to contact me and I'll see what I can do from here. Please include my name in the subject if emailing so the message will be routed to me.


    Neil
    customer_advocate@dell.com
    Round Rock REC

     

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